There is a problem with getting the payment processor working. What should I do?

First - we’re so sorry to hear that. That’s never a good thing. Rest assured this can be a regular, normal process. Let’s help you get this resolved as quickly as possible.

My account is noted as “Pending”. How long should it be in that state?

Usually around 30 seconds. If it’s in “pending” longer than a few seconds, the payment facilitator likely needs some extra information to validate the account or there is some information that doesn’t look correct. Here are the most common things:

• The website you provided is not correct or not live yet. Consider updating to your Yottled site, Instagram, Facebook, or something else. If you use a website that is still “under construction”, the payment processor will likely not approve the account until you have “launched” your website.
• The address you provided is not correct.
• The business information is not correct.

There will be a banner at the top of your Yottled account noting any issues. If you believe your account should be approved and it still is not, you may need to contact our payment facilitator directly which you can do here: https://support.stripe.com/

My account was rejected by the payment facilitator. What should I do?

Yottled partners with a payment facilitator, Stripe, for various rates, services, and more. Ultimately Yottled has no control or influence over what accounts are approved or rejected. In addition, Yottled businesses and Yottled Inc. has no impact on one business or another.

Meaning - the payment facilitator, Stripe, preforms independent reviews on each business that is attempting to connect.

If you believe your account should be approved and it still is not, you may need to contact our payment facilitator directly which you can do here: https://support.stripe.com/

My account was flagged as malicious activity by the payment facilitator. What should I do?

Yottled partners with a payment facilitator, Stripe, for various rates, services, and more. Ultimately Yottled has no control or influence over what accounts are approved or rejected. In addition, Yottled businesses and Yottled Inc. has no impact on one business or another.

Meaning - the payment facilitator, Stripe, preforms independent reviews on each business that is attempting to connect.

If you believe your account should be approved and was flagged in error for malicious activity, you may need to contact our payment facilitator directly which you can do here: https://support.stripe.com/