When you're member says they're being asked to pay for a class, event, appointment, or service, it's likely due to one of the following reasons:
Your member has not paid and their membership was cancelled.
Yottled will automatically retry failed membership billing up to 6 times. After that, memberships will be cancelled and need to be restarted. If the membership is cancelled, your member will lose their benefits.
Your member was logged out of your membership portal and needs to log back in.
If your member has an active membership, they will need to be logged into your storefront membership portal to access their membership benefits. They log in to their membership by:
1. Click on "Member Login" at the top right of your storefront. They will enter their email and receive a magic link to access their benefits.
2. Click on "Member Login" next to your membership offerings on your storefront. They will enter their email and receive a magic link to access their benefits.
After your member logs in, their session should last until they log out or clear their cookies/data on their browser. They may need to log back in at some point in the future.
Your member ran out of credits
Your member may have used all of the credits allotted in the given period. They can always purchase an additional session for your drop-in fee.